Integration with TeamDynamix

Enable a native integration between Halo Security and TeamDynamix to automatically create, update, and track tickets based on vulnerability and asset findings in Halo Security.

This integration will streamline incident response, reduce manual effort, improve SLA compliance, and enhance cross-team collaboration by syncing security events with existing ITSM workflows in TeamDynamix.

Use Case / Problem Statement:

Security teams using Halo Security currently identify vulnerabilities and risks across their external attack surface. However, translating those findings into actionable, tracked tasks in TeamDynamix requires manual ticket creation and updates. This creates delays, increases the risk of miscommunication, and causes security findings to slip through internal processes or SLA requirements.

Proposed Solution:

Develop a bi-directional integration between Halo Security and TeamDynamix that includes:

• Automated Ticket Creation:

  When new critical or high vulnerabilities are discovered (configurable thresholds), automatically open a ticket in TeamDynamix with relevant context (affected asset, risk score, CVE, remediation steps, severity, reporter).

• Ticket Updates & Sync:

  Sync status changes from TeamDynamix back to Halo Security — e.g., when a ticket is acknowledged, in progress, or fixed — so Halo Security reflects current remediation state in dashboards and reporting.

• Field Mapping & Customization:

  Allow admins to map Halo fields to TeamDynamix fields (priority, category, assignment group, due dates, custom fields) and set rules for auto-updates.

• Comment & Attachment Sync:

  Pass comments in both directions to preserve context and audit trails.

• Trigger & Threshold Controls:

  Configurable triggers: by severity, asset criticality, vulnerability age, or custom tags to control when a ticket is created or updated.

Benefits:

• Operational Efficiency: Reduces manual ticketing effort and frees security analysts to focus on remediation rather than administrative tasks.

• Improved Visibility: Development, operations, and IT teams get security findings directly in their workflows with appropriate context for faster remediation.

• Better SLA & Compliance Tracking: Automatically ensuring vulnerabilities enter formal remediation workflows with tracking and notifications improves accountability and SLA adherence.

• Consistent Audit Trails: Two-way sync preserves audit logs and remediation evidence across tools.

• Custom Workflows: Align security findings with existing TeamDynamix workflow rules and approval processes.

Optional Advanced Enhancements:

• Bulk Ticket Operations for handling multiple findings at once.

• Dashboards & Metrics in TeamDynamix showing security metrics (e.g., open vulnerabilities by severity).

• Role-Based Permissions to control what data flows between systems.

Example Workflow:

1. Halo Security discovers a new critical vulnerability on a client-facing asset.

2. Halo triggers the integration and creates a new ticket in TeamDynamix with all relevant details.

3. The IT team picks up the ticket in TeamDynamix and begins remediation.

4. Status updates and comments in TeamDynamix sync back to Halo for centralized reporting.

5. Once remediated, the ticket closes in TeamDynamix, and Halo marks the finding as resolved.